I have been working with an online client for just under a month. As I do with all of my online clients, I strongly encourage them to film themselves performing exercises so I can coach and cue, regress or progress when necessary. My online clients love this feature, and I've yet to have any complaints. This client was really struggling to perform a pull-up regression (in phase 2 of my program). After endless coaching, troubleshooting, and watching many videos of her performing the one exercise, and asking her what she was feeling, where she was feeling the exercise, and much more, it was extremely evident that the exercise was too advanced for her at this current time. As a result, I suggested regressing to an exercise from phase 1 until she gained the requisite levels of strength, control mobility, and tension in certain areas to perform the exercise properly, and I provided some great alternatives. If she'd stayed on track, she would have likely been able to master this exercise in a few weeks.
I just got an email from her saying that she did not think we were a good fit because I was not empowering her. My response, fair enough. Even though this person had some very specific goals that we were on track to achieving (one of them being able to do pull-ups), this person just wanted a cheerleader and someone who would disregard proper coaching and would say ''good work'' no matter what. And don't get me wrong, I was extremely encouraging, and did say good job plenty of times. But when it comes to coaching, people pay me good money, and I take my role extremely seriously. I'm in it to help people actually achieve their goals, stay healthy/improve their health, and feel empowered, and sometimes this means regressing. My programs and coaching are not cookie cutter. I address individual goals and needs, and this takes a lot of work on my part. Sadly, in this industry, this is not the norm.
The fact of the matter is that sometimes you might need to regress before you make progress, and this isn't a bad thing at all. It is proper coaching, and proper learning. I hope this person realizes this at some point. People become the best by mastering the basics and going from there, and sometimes this does involve regressing before progress is made.
As coaches, we want to be able to help everybody. But that's not how it works. Sometimes you just might not be a good fit. I didn't take offense to her email at all. I wished her best of luck, and encouraged her to keep working on what I had given her. As a coach, do your best job, stay true to yourself, and you will be able to sleep at night, no matter what.